[Resolved]  Idea Cellular — Idea Kerala inflated bills and cheating customer care

Address:

Thiruvananthapuram, Kerala

I am a customer using two idea connections, one for around 4 years and another for around an year. Then an idea marketing staff who approached me and gave me the same offer I use to MNP my wifes connection. I opted that. But just 2 months later I got a mail stating that your post-paid does not exists and will have to pay additional 25 Rs monthly. I thought okay, it is just 25 Rs. Months later, I called customer care to activate GPRS in this second connection. They said it would be a 100 Rs pack and the data limit would be 2 GB. This is the same pack I was using in my first connection. This went well for two three months as I was not using much data which was normally around 250 MB per month. But one month it exceeded to 1350 something MB as my kid watched some nursery videos in it. There came my second blow: Next bill came with around 1300 Rs. My real issue with idea starts here and I called customer care about my issue and the guy who spoke to me was not at all nice and was adamant that my pack was for 1 GB. My point was that I was not notified by even a message that I have crossed my data usage. I requested call backs and they said I would get one in two days. As it was nearing the bill period, I asked them whether they charge any late fee in my next bill, he said it will not as I was waiting for their response on the disputed bill. Unfortunately I did not get a response and I called customer care once again and got a complaint mail address. I send a mail to the address and I got a response aftter some days that I had to pay the entire amount. Yes, I paid the entire amount... Next month bill came with a third blow, there was an additional 100 Rs as a late payment charge.. I called customer care again and they said I will get a call back from their supervisor (I don't believe there is one). But nobody called me and then it was nearing my last date of payment. I again called customer care and told the same issue, for the third time :) and she was talking nice and told me that I will hear back from them. She said I can pay the bill - 100 Rs for the time being to avoid late payment charges. I paid .. I knew I would not get any call back and all. After some days I got a message stating the payment is overdue for 100 Rs. I again called the customer care and explained all my issues once again (Forth time) to the lady and I got the same call back blabbing. Fourth blow: Then, one fine day one lady called my wife and told here they are introducng 3G for her connection and she was a bit skeptical with these guys because of the previous exp, and asked what is the difference. The agent said " No difference madam, you will be charged the same 100 Rs as before and Bingo.. Your network will be so fast". So she agreed to that. When she told me about this, I knew these guys are not so nice and they are hiding some information. I called the idea customer care and asked them what would be data usage limit, they said it would be 300 MB. The person who called my wife did not say anything about it and I registered another complaint stating that. They said the old plan cannot be activated, if I want same 1 GB I had to pay 150 Rs. As usual the customer I only suffer :) coming to present.. I got my last months bill in that there is this last months 100 Rs late payment charge and an additional 50 Rs for delaying that. I am writing all this just express my frustration on idea cellular customer service... A small note: Idea cellular.. 100 Rs is not a small amount for a day or two late payment of a bill of 300 (In my case it is because your delay in response though). 50 Rs for a late payment for 100 Rs huh.. Thought the amount seems to be small, it is 50% for 15 days :) In another words this can be called as robbery... For idea officials (If one sees and wants a proof) you can get my connection details by searching for my mail id [protected]@gmail.com