[Resolved] Idea Cellular — IDEA Postpaid connection | |||||
My name is Sarath and this was my mobile number [protected] It belongs to Tamil Nadu, Coimbatore circle and I took my sim from IDEA show room in RS PURAM. This is their address Address: 115, TV Swamy St, R.S. Puram, Coimbatore, Tamil Nadu 641002 Phone:[protected] My internet rental per month was neat to 500.but for the month of August I git a bill 0f 2000. I was sure it was a wrong bill since my internet usage is fixed for 4GB, exceeding which my speed will come down to 3G from 4G. Every month once m 4G was over, I didn't get 3G. I reported this and my issue wasn't rectified. i also reported that my bill is wrong. They made me wait for almost 15 days and they did nothing. So one day I went and asked them to cut my connection. They asked me to fill a form for cancellation and also asked for my driving license photostat. And now after 2 months, they are again calling me to pay 2500/- I haven't used anything for this amount and they are creating wrong bills. Rectify this issue as soon as possible or else I will be forced to move legally. Was this information helpful? | |||||
Jan 14, 2017 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Nov 30, 2016 Idea Cellular Customer Care's response Hi, We deeply regret the inconvenience. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern. Regards, Riya Verified Support Nov 30, 2016 Idea Cellular Customer Care's response Hi, As per your telecon with our customer service associate on 30th November 2016, we wish to inform you that the matter is currently being followed up and will revert to you at the earliest. Regards, Maroof Verified Support Dec 07, 2016 Idea Cellular Customer Care's response Hi, As per your telecon with our customer service associate on 7th Dec' 2016, , we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline. Regards, Esther | |||||
 2 Comments | |||||
Comments
I have typed my idea number wrong, sorry
It is [protected]
It is [protected]
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We deeply regret the inconvenience caused to you. In order to investigate the issue, kindly provide us your Idea mobile number and alternate contact number. You can also visit our website, www.ideacellular.com or contact 198 from your Idea mobile.
Regards,
Esther