Idea Cellular — Idea recharge not received after online payment

Narendra dixit

from Delhi, Delhi

Address:

Gurgaon, Haryana

My sim no. Is [protected] which I am using in my I Pad, This is only used for internet, not for voice calls. On 29 June 2015 I paid ₹ 248 for top up 3G data of 1 Gb as net setter. The transaction Id is DCMP [protected]. The recharge was not successful. Next day I called Idea customer care services, they informed that it will be done in 24 hours.but I never received it. To continue the data use I recharge it for ₹249 as mobile 3G data online which was immediately received. Please refund my payment of ₹248 which was paid by my credit card.

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Comments

Idea Cellular Customer Care

from Bengaluru, Karnataka

Verified Support

Dear Customer,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Narendra dixit

from Delhi, Delhi

Thanks, Hope that you will resolve the issue.

Idea Cellular Customer Care

from Bengaluru, Karnataka

Verified Support

Dear Customer,

We wish to inform you that the matter is currently being followed up and we will get back to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We tried contacting you on your Idea number but we couldn't reach you.Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care Idea Cellular

Narendra dixit

from Delhi, Delhi

Thanks, I am sorry for delay in responding. You can contact me at 11 am on 14 th July 2015 . Please confirm if it is ok with you.