Idea Cellular — Idea recharge scam | |
My idea number: [protected], on 01st july, 2015, i have successfully recharged stv of rs. 101 vied transaction reference number ig0agqkqu7, (Validity: 180 days; benefits: local mobile calls @ 1. 2p / 2s; std mobile calls @ 1. 4p / 2s; 1st 2 sms of the day @ 60p / sms, next 20 l / n sms free per day, validity 60 days; post 20 l / n sms per day, local sms @ re. 1, std @ rs. 1. 5, isd @ rs. 5 / sms.) But, unfortunately plan benefits not yet activated on my mobile number. So that i have called customer - care by dialing 198, and report this issue, but they disagree with me, and simply denied to accept my recharge payment. They clearly informed that, as per idea's system there isn't a single amount recharged on 1st july, 2015. Even, today also, your grievance redressal officer called me at 11:35 am from this number [protected], and but not yet agreed, and which frustrated me allot and serious cause of my mental - agony. Therefore, i'm requesting you to compensate me in this regards. Was this information helpful? | |
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Idea Cellular customer support has been notified about the posted complaint. | |
 4 Comments | |
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Dear Customer,
We wish to affirm that your concern has been acknowledged and your complaint for recharge has already been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
We wish to affirm that your concern has been acknowledged and your complaint for recharge has already been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
It was very shocking that all customer-care representatives, even their senior officers all are not ready to accept that there isn't any STV plan available of Rs.101/- for this time. Today, at 10:45AM, MS. Karuna Seuli, Senior Customer-care officer, also replied same things, which frustrating me allot and cause me serious mental agony. Simply this is called SCAM.
Hence, I'm asking for suitable compensation in this regard.
Here I attach, idea cellular "My Account" portal available recharges screenshot.
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Hence, I'm asking for suitable compensation in this regard.
Here I attach, idea cellular "My Account" portal available recharges screenshot.
Dear Customer,
As per your telecon with our customer service associate on 6th July 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
As per your telecon with our customer service associate on 6th July 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
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We deeply regret the inconvenience. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.
Thanks & Regards,
Customer Care, Idea Cellular