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[Resolved]  Idea Cellular — Idea sim card no:[protected] not activated after 6 days.

Address:673577

I bought the above given sim card on 12 January 2016 from a local store, here Meppadi, Wayanad, Kerala. When I called 59059 the next day evening as instructed on the packet I got the answer that the call could not be completed and directed me to call the customer care. Nothing could be done by calling the customer care of the company. Then the dealer called the service center and they told that it would be activated the following day. I get the same answer everyday and my sim remains inactivated till date.
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Jan 20, 2016
Complaint marked as Resolved 
Idea Cellular Customer Care Idea Cellular Ltd. Suman Tower, Plot No. 18, Sector 11 Gandhinagar Gandhinagar District Gujarat India - 382011 Customer Care Phone Numbers and Contacts Tollfree: 1800 270 0000 80 49 Mobile: +91 95 9400 4000 (Head Office) 47 27 Fax: +91 79 2323 2251 (Head Office) Webpages: www.ideacellular.com Customer Care Services I dialled 59059 as per the instruction of the company and it was activated. Thank you.
Idea Cellular customer support has been notified about the posted complaint.
Complaint comments 
5 Comments

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Comments

Dear Customer,

Sincere apologies from us. We have your contact details and we will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Customer,

We regret to inform you that your number has not been activated as the documents you submitted have not reached us. We would request you to contact the touch point where documents are submitted.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
I have submitted all the documents they asked from me and I have also contacted the touch point( Idea Cellular)at Meppadi, Wayanad Kerala. She told me that there was a technical error and it would be activated on the same day, but nothing happened. The sim remains inactivated even after seven days!

I dont know what is happening at your service centres in Wayanad. It is a duty from your part to check it.
It is none of customers fault if the documents have not reached you. The people concerned should collect it and activate the sim on time.

Regret to say that you are giving false excuses for not activating the sim.
Reply
Dear Customer,

We request you to dial 59059 for tele-verification process & verify your details to activate your idea number. For further assistance, please contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Thank you for activating my sim.
Reply

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