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Idea Cellular

[Resolved]  Idea Cellular — Idea stopped service suddenly for our postpaid connection

Address:Coimbatore, Tamil Nadu

Hi, we have paid INR 470 for the Idea number [protected] and [protected] (altogether) on 25.4.15. But, still Idea has stopped our outgoing service. We have called local Idea service provide. He is also not taking any step. We have sent mail to Idea customer service and their representative. But, even then the problem is not yet solved. Kindly help us to solve the issue as early as possible.
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Complaint marked as Resolved 
They have called me and asked about the problem. I said everything about the issue. Then they said sorry for what happened and accepted that I have already made the payment. Thank you so much for Consumer Complaints. Best regards, D. Vivekanandan +91 9894990803
Idea Cellular customer support has been notified about the posted complaint.
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Comments

Dear Customer,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Customer,

As per your telecon with our customer service associate on 5th May 2015, we wish to affirm that your concern has been acknowledged and request for unbarring has been initiated by us, under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Okay noted. Thank you. The number has been activated. But, still message is coming like we haven't paid the bill and will be barred soon. Kindly do the needful.

Regards,
D. Vivekanandan
Reply
Dear Customer,

we wish to inform you that your complaint for Unbarring has been resolved. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Customer,

As per your telecon with our customer service associate on 17th May 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply

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