[Resolved] Idea Cellular — Idea store team not picking calls and reverting on messages | |||
My name is joginder singh duhan. I have purchased a 4g net setter dongle and plan 750+ from idea store (Aryaman enterprises booth no. 90, opposite silvy park, phase -10, mohali. Pin - 160064 mohali, punjab) First issue: 4g wifi net setter bill not provided to us by idea store manager Second issue: During the face to face conversation with idea store incharge, we told him for plan activation 750+ but later he activated for plan 999+. Third issue: After activation of number and 4g wifi netsetter. Idea store manager did not even a single call while he said to us on that day he will provide the bill at that evening. But from that day he did not communicate to us while i had done several call to that person. Please look into this matter seriously. These kind of person or team really impact on idea cellular and idea company commitments. Thanks Rohit sharma (Behalf of joginder singh duhan) [protected] Was this information helpful? | |||
Jun 17, 2016 Complaint marked as Resolved Thanks to Consumer Complaints whose take forward this issue to idea cellular. Idea Cellular resolved this issue on time.
Idea has given me waiver regarding extra charged against bill and also provided bill receipt against dongle issue.
Thanks Idea Cellular customer support has been notified about the posted complaint. Verified Support Jun 01, 2016 Idea Cellular Customer Care's response Dear Customer, We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly. Thanks & Regards, Customer Care, Idea Cellular Verified Support Jun 05, 2016 Idea Cellular Customer Care's response Dear Customer, As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline. Thanks & Regards, Customer Care, Idea Cellular Verified Support Jun 08, 2016 Idea Cellular Customer Care's response Dear Customer, As per your telecon with our customer service associate on 8th June 2016, we wish to inform you that the matter is being followed up and will revert to you at the earliest. Thanks & Regards, Customer Care, Idea Cellular | |||
2 Comments | |||
Comments
Thanks
I appreciate your (Idea Cellular) team work to resolve this issue
thanks to Consumer Complaint and after that idea cellular both had done great work.
I appreciate your (Idea Cellular) team work to resolve this issue
thanks to Consumer Complaint and after that idea cellular both had done great work.
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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Please provide the proper solution.
Thanks
Joginder Singh Duhan
[protected]