[Resolved]  Idea Cellular — Idea Talkies Activated automatically

Address:Bangalore, Karnataka

Hi, I have this idea number from 13 years. I had been satisfied with the service provided but until i got issues with billing. Recently i changed my tariff as i had lots of outgoing calls. After this my billing is really messed. Sometimes i get more call charges(which i had not utilized as i was out of town) or my Mobile data network has high billing. I also paid an extra Rs.1000 for all the charges thinking Idea will be satified with the amount obtained. But its more jealous to obtain more amount ?? Recently i obtained my monthly bill for August 2014. After extra payment thought my bill would be nominal, but again an Service charge of Rs.240 was charged for Idea Talkies for a Year. I had not subscribed for this and not availed any services of this paid service. When enquired with customer care, i got to know this service is de-activated and also i have not availed any services. When i asked if i want to avail the facility of this service, the customer care person told me that i will be charged again Rs.240 for this service. Where does the previous amount go? I dont understand why this is happening. I dont want this service and somehow this gets activated on my account without my knowledge and also deactivated. I dont utilize the service of the package but still go ahead and pay R.240? Can you tell me the reason for this? This matter is really pissing me off. I am not ready to pay Rs.240 for this. Regards, tejaswi ([protected])
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Aug 14, 2020
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
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Dear Customer,

We regret the inconvenience caused to you. We have your contact details and we have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

We regret the inconvenience caused to you. We wish to affirm that your concern has been acknowledged and your complaint for billing has been initiated by us, under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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