Idea Cellular — idea uable to activate number and charging bill

Address:Pune, Maharashtra

Ref: Idea number: [protected] (which idea was not able to activate number any single time and get back the sim and now charging money for no service) Summary: We had purchased idea internet post-paid sim from nearby idea store. We were being told that By the staff there that it will be activated within 2 days. We waited, but it did not get activated. They asked us more time as sat/sun had come in between, but still it did not worked (could not be activated).at last we told them to take back the sim as it could not be activated, and we returned the sim and they told they will cancel the activation request and NO bill will generated. We got request no. also. [S1-[protected], S2-[protected]] After around 1-2 months, we got the idea bill, we were surprised, as why this bill has come, and as the brand could not provide us the service (internet activation) .I went to the same store and showed Them the bill, they told us cancellation request have been sent, they again mailed for the same. The person I was in contact with in that store was Tanaji ([protected], prestige plaza, shop no.2, Mumbai-Pune road, Akurdi). Other persons I had contacted - Sanjay fransis, Sangeeta Jayas, Veena Acharya. Mentally we are disturbed, repeated phone calls and no result after assurance has helped us. It’s really very disappointing that brands focus on customer satisfaction, but it’s truly not the scene, Here the customer is worst sufferer. Very-very disappointing and sad ….
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Idea Cellular customer support has been notified about the posted complaint.
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Dear Customer,

We regret the unpleasant experience with SIM activation. We'll get in touch with u soon with assistance. You can also call 198 from your Idea mobile for further assistance.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

We wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

We wish to inform you that your complaint for payment has been resolved. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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