Idea Cellular — Illegal demands on Mobile number portability from IDEA

sdk1477

from Mumbai, Maharashtra

Address:

Pune, Maharashtra

Hi, I had applied MNP for my vodafone number [protected] to idea. Actually i applied MNP for my two Vodafone numbers on 4 May 2015. One got ported within a week but above number doesn't. Porting number was VZ417818. I called Vodafone 2-3 times, they said call idea from our side no problem. When i called IDEA 4-5 times. One time IDEA customer case ask me to visit nearest gallery and pay Rs. 500 since my number is select number which is ending with 6060. After paying only porting will happen. So i complained this again with IDEA and seniors then they started giving false commitments that porting will happen today/ tomorrow like that. But its not happened till date and finally got rejection message below from Vodafone. "Hello! Your Porting Request VZ417818 dated 22May15 has rejected due to the validity period of the UPC has expired before its receipt by the donar operator". Idea was intentionally delayed this process to get illegal charges Rs. 500 since my number is ending with 6060. Take serious action on IDEA, Pune, Maharashtra.

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Comments

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have noted your concern. Please give us some time to get back to you.

Thanks & Regards,
Customer Care, Idea Cellular

sdk1477

from Mumbai, Maharashtra

Yes..you need to investigate the root cause of this. As far as I know, there was no pending documentation or anything else for this porting. With the same documents my other number [protected] ported within one week and this number [protected] doesn't.
Every time false commitments from IDEA. One time customer care was OK when I said I am going to escalate this to TRAI. By the way I was with IDEA for 5 years earlier to Vodafone. And already paid for gold number that time. Now from where this Rs. 500 demands came I don't know. Just because of this IDEA delayed for porting and then Vodafone rejected it due to expiration of porting code.

Any way I will write separate mail to "[protected]@trai.gov.in" about this incidence.

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We tried contacting you on your given number but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care, Idea Cellular

sdk1477

from Mumbai, Maharashtra

You can call me on [protected] on Monday (01/06/2015) 9:30 PM or onwards.
BTW, I am available at any time. Might have missed earlier calls due to I was busy on Saturday and Sunday.

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

As per your telecon with our customer service associate on 1st June 2015, we wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

sdk1477

from Mumbai, Maharashtra

Finally my problem got solved after re-applying for MNP. Did daily follow up with both Vodafone and IDEA and got done this time within week.
Marking this complaint as resolved.
Thanks.