Idea Cellular — Incorrect billing generation idea pos paid bill

Address:500032
Website:care.ideacellular.com/wps/myportal/postpaid/home

Last month1900 rupees asked by the idea team pay half amount 900 rupees i paid now the billing amount is came that 3500 change but is more to compare and without knowing every month is generating like this amount a common man cannot use mobile service. as i was in the plan 199 rupees now but the bills are coming tripple or more than the amounts of bills. how the bill generation teams are generating this type of bills without using. this is worst service generating the bills highly is impossible
+1 photos
Was this information helpful?
No (0)
Yes (0)
Idea Cellular customer support has been notified about the posted complaint.
Apr 27, 2017
Updated by naveenmaroju143
this persons failed to show correct complaint
Complaint comments 

Comments

Dear Customer,

We regret the inconvenience caused to you. We have your contact details and we have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

As per your telecon with our customer service associate on 18th Jan 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Today i got disconnected without information my service is disconnected and there is no phone call saying that we are disconnecting the incoming and outgoing calls . i am getting the message as No service in my phone and message is "authentication required " warning message. there is no other option is not visible. what a worst kind of this messages always saying we will let you know and get back what is this even customer care and service executives. i did not get even a single call and asking about amount information they are saying wait upto feb 1st. if so what about my outgoing and then why shou;d i have to wait and if i want to pay the bills OTP i srequired i had given my mobile number but still my phone is showing as "No Service" message. Why these kind of services are providing and why dont you respond immediately.
my complaint is not resolved and now the bill is came 4029 how it is possible and also disconnected the service how it comes for 4029 rupees bills. Customer service peoples are only reading the lines and listening my words. even i am explaining from initially also they are not verifying properly.
always generates like this bills even i have not used(disconnected service) how can the bills will automatically thousands it is too bad service and i am not geting the fast reply from any peoples of customer service/any one

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Idea Cellular
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    16712
    Pending
    793
    Resolved
    9871
    Idea Cellular Address
    Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
    View all Idea Cellular contact information