[Resolved] Idea Cellular — Incorrect Charges from Idea (Total 220 INR )

Brijesh1977

from Bengaluru, Karnataka

Address:

Pune, Maharashtra

Hi, I am Idea user ( Mobile#[protected]). Since last two bill cycle, idea is charging me for two sms (SMS-MT) which I never used or never requested over my usage cycle. In Nov-14 bill cycle, the SMS log indicates a time stamp at which I was travelling from Ahmedabad to Pune and my mobile was inside my laptop bag. Thus it is not possible to do any SMS sent option from my mobile. I requested to waiveoff the charges but there was not satisfactory answer received from idea. The same case happened in Dec-14 month and charges for identical SMS-MT. I think the Idea server has some issue and charging me for un-necessarily. I am not happy with customer support from idea as they do not have any privilege on system to support customer. Please provide a contact details who has privilege to take decision.

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Aug 14, 2020

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

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Comments

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We wish to inform you that we have thoroughly checked your Idea account details and we are unable to find any wrong billing from your Idea account. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular