Idea Cellular — Inflated Bill by IDEA due to lack of communication of Information

Address:Meerut, Uttar Pradesh

My parents activated international roaming on their number (details below) and activated Rs 1499 pack for which incoming call was to be charged at Rs 30 per min with first 30 mins talk time free. However when the service was activated, customer care did not inform them that international pack is only available on selected networks in Europe due to which my parents were charged at a higher call rate than Rs 30 per min. Due to this they had to face a lot of problems on their international tour as their service was disconnected.We also deposited refundable fee Rs 2000 each at our local idea office and at that time also they also did not inform us about this.On 29th June, they barred services to these phone numbers without any information. When i spoke to them they informed that the unbilled amount if about Rs 15000 each for both the numbers. Now my parents had to pay 70% of this unbilled amount to activate their phone.Phone number details are as follows: [protected] - Mrs. Umang Jain [protected] - Mr. Sushil Kumar Jain
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Idea Cellular customer support has been notified about the posted complaint.
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Dear Customer,

We regret the inconvenience caused to you. We wish to inform you that the service for your Idea number has already been activated. For further assistance, kindly contact to our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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