[Resolved]  Idea Cellular — Internet not working properly on my phone

Address:

Pune, Maharashtra

Hi, Myself Gaurav Varshney ([protected]) I had been facing the problem with internet on my phone from november 2014. For the same, a complaint was raised in november 2014 with number [protected]. The complaint was not resolved with in the time frame. When I tried to follow the customer care they took again some more time to resolve the complaint and promised me that the backend team will definitely call me with the resolution in particular time frame. But again when I did not recieve the call from backend team, I called customer care team again and my call was transferred to one of the senio supervisors and the guy was too rude, he was blaming me only. After many follow ups and calls, finally I recieved a call from backend team in last week of December saying that there is a problem in the particular area and that will be resolved soon. I waited for that problem to be resolved and when did not get the problem resolved, I escalated the issue to appelate authority with reference id [protected] on Jannuary 23, 2015 and expected time of resolution was given to me was Feb 28, 2015. But on Feb 21, 2015 I recieved SMS saying "Dear customer, we are unable to process your interaction acknowledged earlier for Mobile number 98******11 via communication id C1-[protected]. Regret the inconvenience caused. Fresh Communication ID will be sent to you shortly. Thank you.". When I called customer care on Feb 27, 2015, my call was transferred to one of the senior supervisors Mr Pramod and he mentioned that backened team called me on Feb 21, 2015 and discussed the issue and the complaint was closed. Ambiguity is that I did not recieve any call from your side on Feb 21, 2015. This kind of response was not expected from the top most level of customer care. Since the issue was already highlighted to the so called APPELATE AUTHO RITY (highest level of escalation), and problem is still there, kindly suggest me the proper way / channel through which this problem can be resolved.