Idea Cellular — Internet usage being charged

Address:Tumkur, Karnataka

Hi, My number is [protected] & my name is Nasrulla Shariff N. I would like to bring to your notice about the situation that i have been facing. I was previously a Tata Docomo customer, i was approached by one of Idea's sales executive who provided me with a good offer after which i ported myself to Idea as a Postpaid customer. The first few months i had been getting bills within the limit of my usage and when i found that my usage was high, i changed my plan and increased it from 399 to 599. When i selected the 599 plan, i changed my packs since the 599 was an Iplan. I had also checked for 3g availability in my area and was said that 3G is available all across Karnataka. I had also made it clear to check if the 3G pack is activated & also gave them a reference as example sending ACT3G to 12345 or anything like this but i was told that 3G is already active on my number. I started using my phone normally and the next i found that i was being charged on every internet usage i was doing. Immediately i called up care center and informed them about this and i got a response that its nothing but just the usage of internet's message that i am getting. I waited all day and next day i found an Unbilled amount on my number. I called up and brought this to the customer care rep for which i was told that am not getting charged for any internet usage, my 3G is active and unbilled amount will be cleared as discounts once i get my bill at the end of the month. Also my request was taken for the 3g issue as i was not able to use or get 3g connection on my phone. I waited for a month and once i got my bill i saw that i was charged Rs. 139 on my bill as GPRS usage. I called up again and when informed i was told that it was pro usage data, but the fact is i never got to use any data. A manager told that it would be waived off my bill but when called back again, the request was cancelled and i was told that it was my mistake that i dint activate 3g on my number and hence i was being charged for internet usage and now i have to pay it. Well isn't it the Customer Care Representative's job to fix this issue for me the very first time when i called about this.? If it was the first person's job then wasn't it the other reps job to get this fixed for me when i kept calling every time for the same problem. This experience has seriously given me a thought of not being an IDEA customer anymore nor make my friends or family to be with Idea because of these negligence towards my problem. Please let me know in this situation what am i supposed to be doing? ALSO LET ME BRING TO YOUR NOTICE THAT AM STILL BEING CHARGED ON MY INTERNET USAGE FROM THE DAY I GOT MY BILL & STILL GETTING AN UNBILLED AMOUNT DAILY & YET NO ONE HAS FIXED THIS ISSUE TILL DATE.
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Idea Cellular customer support has been notified about the posted complaint.
Jul 26, 2014
Updated by Aatif Shariff
The problem still hasnt got fixed and i still keep getting charged for internet and my unbilled amount keeps raising. Pathetic experience with Idea. Never ever am i going to suggest anybody to take up an Idea connection.
Complaint comments 

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Dear Customer,

We regret the inconvenience caused to you. We wish to inform you that your complaint for billing has been resolved and we would like to confirm you that the charges applied to you are correct as per the XXXX plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
That problem still hasnt got fixed and i still keep getting charged for internet and my unbilled amount keeps raising. Pathetic experience with Idea. Never ever am i going to suggest anybody to take up an Idea connection.

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