Idea Cellular — Irregularities in Bill and Harassing customers

Address:

Hyderabad, Andhra Pradesh

I have been using my mobile number [protected] which is in a corporate plan.
I never receive the bill unless I keep calling them. Last year i.e., Aug 2013, they have changed my plan from 99rs. 1GB GPRS plan to 3G service plan. This was confirmed as a Technical problem from Idea. From then onwards they have been charging heavily. Inspite of repeated complaints they never rectified the situation.

Instead they harrassed me by barring my number and making me roam around Idea showrooms with no use. I had lost many days of my office just because of Idea. It is one of the worst customer service as we dont find any resolution and they keep charging heavily. On advice from their customer service I have also discussed with Idea appellate and they told they'll be resolving by 26th. Yesterday I received a message stating its not possible.

I have decided to port all my three numbers from Idea. But Im planning to file a case on idea regarding this issue for re-imbursement, lost man-days and Penality. Any suggestions?

Thanks & Regards,
Sasi Kiran Kavuri