Idea Cellular — Irritating charges, Treating customers like dog

Address:

Pune, Maharashtra

I would like to advise idea users, choose any other network provider. I think idea is like, what an idea about how to cheat customers. This complaint is regarding my mobile #[protected]. I am first time user for idea postpaid connection and had subscribed for Rs.299 plan. I must say that Idea is a big piece of crap and your services sucks big time! From the day I bought the postpaid SIM card, I’ve been struggling with poor network reception, exceptionally slow speed even on 3G mode and last, but not the least, indefinite call drops. Keeping everything aside, the billing procedure was something that really pissed me off! I mean the customer isn’t dumb that you can try cheating him so easily. Just have a look on my bill. It’s near about 3400! I paid 300 within the first month on taking connection so you guys started thinking that I’m a loyal customer and I’ll pay whatever you charge! First of all I’ve got enough evidences to prove that you guys were wrong on your part if you try to sue me. I mean if you don’t gimme the data that I’ve subscribed for, how can you charge me fees on it? I subscribed for Rs.250 data plan which comes with 1GB 3G internet from Ideacellular site. After subscribing, I just got some 150MB out of it! Where were my rest of the data gone? Well, I got a blunt and boring response stating that I got the data on pro-ration basis. Cool! I wasn’t satisfied with these terms, but I had to accept whatever it were. I was aware of the pro-ration crap as i am first time user, i had just gone through Ideacellular site and activated 1GB internet pack but was unknown about the fact of bogus “Charges” on pro-ration, neither did the customer support staffs bothered to tell me about it. They never told me that I’ll be charged additionally for “Activating” data pack. And also there is no where it is mentioned that Data pack is pro-ration basis. please check attached snapshop from where i had subscribed for additional data pack, and let me know have you guys mentioned any thing about pro-ration basis. What the hell it is, why its hidden and how customer will aware about it. So it’s clear that it’s your dirty trick of earning big bucks by giving very tailored data so that the customer should activate a new data pack and you can implement your “pro-ration charges” on it which is of course, hidden. If you guys really implement this “pro-ration” charge then why didn’t any of your customer support officer told me about this? Why was it hidden? Next is about my whooping approx charge of Rs.2400 which was charged o[censored]sing the data. How could you charge me for using the data even though my data pack was active all the time? Like I stated earlier, I’m a heavy Internet user, so I keep data pack all the time active (That’s why i had added additional 1GB data pack). Although my data pack were active under which I’m not supposed to pay a single buck to use the data, how could you charge me for using it? And that too 2400! That’s really a big buck. You won’t improve your service, but would charge the customer as much as possible and implement all sorts of hidden fees. So from above two cases, it’s very transparent that you guys are trying to cheat me and charge me as much as possible because I paid my first bill without any complaint, although there is additional charges. Also, your customer support staffs are pathetic! They are the rudest guys I’ve ever seen. I was shocked when i got message, which says you had crossed your credit limit and you have to pay total bill of Rs.2700 something. I had contacted customer care regarding that, for which reason my account has been charged, but instead of solving my problem, they just said: “You’ve been charged for what you’ve used. we can only ask, once your bill generated. You have to pay at least 70% amount of total bill to continue with your service. I told them, for what should i pay, at least i knew reason behind it. Then its OK with me. But they replied, If you don’t pay your bill, your services will be closed. For other related information…..thank you for calling idea.” I tell you what, I’m encouraging you to please go ahead and shut down my service ASAP. I don’t want such a crap service where I’ve to struggle for getting proper reception and still I’m charged for what I haven’t used or unaware of. I’m also treated as dog by your so-called “customer support” executives. If you don’t reconsider and tailor the bill, I myself is going to throw the SIM on road. This was my first “real” bill cycle and you’ve given the worst shock! Do you think that if you’re going to charge me such crazy bucks, I’ll stick with you? Forget! So either reexamine my bill or close the services. I’ll be more than happy to switch to a service which charges honestly and don’t treat customers like dogs. And now I understand why my fellowships were refraining me from taking a Postpaid connection. What the hell Idea !!!