[Resolved]  Idea Cellular — Issuing of Duplicate SIM to Random person without Confirming Photo ID

Address:

New Delhi, Delhi

Yesterday, One of my female frinds SIM card was issued to some Random guy who then used that SIM card to harass many contacts on the SIM including owner. He further used that SIM to hack all her other Account s and mail ID as all the Password change OTP's were sent to that number. Details of my Friend are below: Name: Swati Chhetri Mob No: [protected] Address: Cantt Area, Nahan, Himachal Pradesh My concerns: 1. How was Duplicate SIM issued to other person, without matching the photo ID. 2. Was there any copy of FIR for Lost SIM/Phone was submitted before making request for duplicate SIM or was even asked for those documents? 3. What were the formalities completed before handing over the duplicate SIM? 4. Is there not a laid down process by TRAI for duplicate SIM? 5. This duplicate SIM could be used for many illegal activities including Terrorist and sexual harassment. Were these aspects not looked into before by passing all the pre-requisite for issual for Duplicate SIM? Incident is already reported to Police and Women Cell. Need your response ASAP. Consider this on priority. My contact Information: Akhilesh Semwal +91 [protected] On Behalf of: Swati Chhetri alternate mob no: [protected] Attached is the mail from Apple care that duplicate SIM was used to change all the credential on apple.com and resulting in Identity Theft