[Resolved] Idea Cellular Limited — Idea Cellular - Bogus Charges by Idea

prati77

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I am writing this to you to notify that my idea no. having Account No.[protected] showing abundant amount of bill (Bill No. [protected]) for the period from 23-sept-14 to 22-oct-2014. On verification I found that my normal 'MUM_Voice Data Combo 399' rate plan got changed twice to other rate plans without my confirmation during the bill period due to which data charges are levied to me. And bill also showing Charges on Data Pack Pro-ration # with the total amount of 2251.57Rs. Same I raised to idea customer care many a times via call and emails but no one from the team is concern about the issue.

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Aug 14, 2020

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

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Idea Cellular Customer Care

from Bengaluru, Karnataka

Verified Support

Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Bengaluru, Karnataka

Verified Support

Dear Customer,

We apologize for the inconvenience caused to you. In order to investigate the issue, kindly provide us your Idea mobile number and the alternate contact number. You can also visit our website, www.ideacellular.com or contact 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular