[Resolved]  Idea Cellular Limited — Idea mobile number permanently deactivated before the expiry of 90 days of non usage (without prior intimation)

Address:

Bangalore, Karnataka

Idea Cell number - +91 [protected] I have got this above mentioned number ported from airtel prepaid mobile service to idea postpaid mobile service on 28th Jan 2014, on a request dated 21st Jan 2014. After a week of regular service from Idea cellular Ltd.(i.e from[protected] to[protected], the number has been barred from all the services (incoming, outgoing & messaging services). When I called the idea cellular ltd. customer care to ask the reason, they said that my address has not been verified, hence barred from all services. Immediately when I checked my address with them, I found that my address has wrongly been entered by them in spite of submitted the Xerox copy of the address and Identity proofs at the time of port request. Further I requested them for correction of my address in their customer data, but they asked me again (second time) to submit the address and identity proofs to their customer support service centre near to me. When I went to submit the documents to ‘ESHWAR LINKS’ (where I requested for port and submitted the documents at first) a idea cellular ltd., customer support service agent located at muneshwara block main road, near PES College, Srinagar, Bangalore – 50, Karnataka. They have not accepted the documents (also didn’t respond) and again they directed me to submit the same to the head office located at Richmond road, bangalore. But due to my busy time schedule I could not able to submit the required documents to head office. Today I went to another customer support centre to submit the documents, where I found that my number has been permanently deactivated because of non usage for a period of 90 continuous days as per the telecom department rules. But from 5th February 2014 (the day the service has been barred) to 12th April 2014, it is only 65 days of continuous non usage period. Hence is request you to book a complaint against the idea cellular Limited ran by Aditya Birla Group for the following, and get me my phone number back. 1) For deactivating my number without any prior intimation to me and 2) For not providing the agreed services. And 3) For wasting my valuable time.