Idea Cellular — Loss of balance, 1gb 3g data pack and 500mb data sharing

Address:	Gandhinagar, Gujarat, 382011
Website:	www.ideacellular.com

I topped up my phone (which already had 50 MB of data left) with a 1 GB 3G data pack two days ago
When I had finished checking the news this morning (only took 5 minutes of reading some text) all of my 35 Rs balance was gone along with the 1 GB data that I had only topped up two days ago!

I called up customer services on the toll free number 198 and explained the situation but the operator Vasimali said "yes that's as it should be, you don't have any data or balance" and didn't make any effort at all to look into the issue or restore the balance

What is worse is that my wife tried to share 250MB data with me twice before (she had more than 1GB at the time) and both times received an SMS saying "request failed due to insufficient balance" BUT both times 250 MB were deducted from her account! She clearly DID have the balance as Idea took it without passing it on!

I have literally never seen such blatant robbery from a company anywhere and am utterly astonished that Idea Cellular is still in business

I'm switching over to Vodafone immediately