[Resolved]  Idea Cellular Ltd. — Breach of commitment. Collected all my documents with fraudulent commitment by idea post paid executives.

Address:Udaipur, Rajasthan, 313001
Website:www.ideacellular.com

My name is Mohit Soni i have been contacted by idea post paid sales person named Mr. Anil Vaishnav contact no. [protected] on 5th Feb 2016 that there is good plan in post paid and insist me to convert my prepaid into post paid, i agreed and asked about documents he told me that they required photo id, add proof, passport size photo. They provide me a mail id [protected]@gmail.com for sending all the detail and i have sent all the required detail on 7th Feb 2016 but today i got a call from that person that they required a letter had of my current employer company and when i asked about it that on the time of deal they didn't discuss or required the said document but he refused and when i asked him about the commitment he given his phone to his senior and his senior talked very rudely with me which is not as the Idea standard. Now i am quite disappointed that i have submitted all the documents on mail and might possible that any body could misuse my documents.It is a breach of trust & commitment, Now i need a clarification from idea that such thing happen with me which i can not tolerate and what kind of action would take against the culprit employee of Idea company?
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Aug 8, 2021
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Feb 08, 2016
Updated by sonimohit.ajm
I belonged to Udaipur and my cell no. is [protected]
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Dear Customer,

We regret the inconvenience caused. To assist you further, please share your contact details. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular
My contact no. is [protected]
Mohit soni from Udaipur Rajasthan.
I made a call on your head office also but no response is there.
Dear Customer,

As per your telecon with our customer service associate on 10th Feb 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular.
There is no response on idea customer care. Contact with me on my cell no.
I have sent a mail regarding my complaint on given mail ID by idea representative but still no response yet. Such things are shown how's idea serious about their customer query, i am using idea services since 2011 but i am disappointing now and very soon i will discontinue the idea services.
Dear Customer,

As per your telecon with our customer service associate on 15th Feb 2016, we wish to inform you that the matter is currently being followed up and our concern team will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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