[Resolved]  Idea Cellular Ltd. — COMPLAINT REGARDING EXCESS POSTPAID BILL CHARGE

Address:

Jaipur, Rajasthan

Hi, I am Ronak from Jaipur ( Rajasthan ). This is in reference to the above subject of excess post paid bill charge on my mob. no. [protected].Please consider it as a high priority if you value your customers. I had to write this mail out of my busy schedule because i am unable to get any satisfactory comeback from your customer care team. I usually gets my bills around 600 - 700 on a monthly basis. I hardly use Data services and is on WIFI for most of the time in a day.I am amazed to see the bill of Rs 3198, which doesn't make sense to me. I constantly keep checking my usage but this huge bill in the end was a complete shock. Well, Miracles do happen. I advice you to re-examine your system software as they are doing flaws in bill generations. Being a customer, i am not suppose to pay for something i haven't used. Kindly rectify my issue else i would have to take escalate it to a higher level. And if nothing is possible from your end as a part of customer retention policy (which is great in AIRTEL & Vodafone ), then kindly terminate my connection and i shall ask my friends and family members to do the same if they are using Idea. Hoping for a quick and affirmative reply Sincerely Ronak Khandelwal