[Resolved] Idea Cellular Ltd — Internet complaint.

wazeem

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400703

Dear sir, my name is wazeem, i am from mumbai, my idea number is [protected]. Its been 5 days since i get any proper internet service. I have contacted the customer care but they asked me to switch off then on my phone. I tried all the possible ways to get the service. I tried with another sim card, which worked perfectly with out any issue, which confirmed it is not my mobile, but the company's problem. I could not get proper help or guidance from the customer care service.

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Mar 18, 2016

Complaint marked as Resolved

Thank you so much, the issues have been resolved and the net is working perfectly. i have checked the same and no issues have been observed. Thanks a lot

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Comments

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

As per your telecon with our customer service associate on 18th March 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular.

wazeem

from Mumbai, Maharashtra

Dear Idea Cellular,

I have contacted your customer care executive. i called up your 3exevutives 1st guys spoke gibrish, which i dint understand what he said, second guy told me that he will forward the call to his senior, i was kept on hold for half an hour and no one replied. i hung up and again called the third guy, and the third person told me your entire thing is ok and asked me to remove the sim and re inserted it. i did so and nthing happend, then after complaining here, with in 3 hours, without doing anything i got the issues resolved.