[Resolved] Idea Cellular Ltd — Not use sim from 2 months

Vipin400

from Chennai, Tamil Nadu

Address:

Saharanpur, Uttar Pradesh, 247001

My idea number was [protected]. My bill plan was 650 now bill is 3306 .I have not used this for idea internet from 2 months because my sim has been lost and i don't want to continue . I want to permanently closed.

Please suggest me what are the closing process . i went 2 - 3 time in idea offfice for close the connection but after bill pay can be close by idea office but no close and Billing cycle continue running .

I want to pay but exact useage pay because i have not use idea last 2 months ..Please help for sattlement this amount .

Regards,
Vipin
[protected]

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Dec 16, 2016

Complaint marked as Resolved

Hi Idea management As per last discussion with idea cellular Saharanpur senior executive resolved my problem 28-9-2016 and pay the money as with discuss idea senior executive but one threat call from 7428760328 and she said call from Delhi court and case against idea cellular, give one number of Rakesh Kumar Sharma 9310208239. He said pay idea bill as panelty...I don't understand why I shall be pay because my case resolved by senior executive in idea Saharanpur I couldn't understand what is the wrong in idea management because no body is responsible . This is not good way these type of threat call by the idea.. Next time I received these type call then go to court as mental harrashment against idea Please resolve it as soon as possible and stop threat call by above number. Regards Vipin 9818790081

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2016

Idea Cellular Customer Care's response Hi Vipin,

We regret the inconvenience caused to you. We have your contact details. We will get back to you shortly.

Regards,
Raj

Verified Support

Sep 16, 2016

Idea Cellular Customer Care's response Hi Vipin,

As per your telecon with our customer service associate, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Regards,
Sagar

Sep 16, 2016

Updated by Vipin400 Hi Sagar/ Raj,

As per telecon discussion, you want online bill detail and other documents regarding for close . As per our yesterday conversation, today i called you 2- 3 times ([protected]) this number but no response from your side.

Regards,
Vipin

Verified Support

Sep 18, 2016

Idea Cellular Customer Care's response Hi Vipin,

As per your telecon with our customer service associate on 18th September 2016, we wish to inform you that the matter is already being followed up and we will revert to you at the earliest.

Regards,
Abhi

Verified Support

Sep 22, 2016

Idea Cellular Customer Care's response Hi Vipin,

As per your telecon with our customer service associate on 21st Sep 2016, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dec 16, 2016

Updated by Vipin400 Hi Idea management

As per last discussion with idea cellular Saharanpur senior executive resolved my problem[protected] and pay the money as with discuss idea senior executive but one threat call from [protected] and she said call from Delhi court and case against idea cellular, give one number of Rakesh Kumar Sharma [protected]. He said pay idea bill as panelty...I don't understand why I shall be pay because my case resolved by senior executive in idea Saharanpur

I couldn't understand what is the wrong in idea management because no body is responsible . This is not good way these type of threat call by the idea..

Next time I received these type call then go to court as mental harrashment against idea

Please resolve it as soon as possible and stop threat call by above number.

Regards
Vipin
[protected]