[Resolved]  Idea Cellular — Misbehave and wrong attitude for nothing

Address:	Amritsar, Punjab, 143001
Website:	www.ideacellular.com

Dear sir,
This is for your kind information that we are your customer since last 11-12 years and subsequently, we have the two post paid mobile numbers i. E.[protected] and [protected] for last 7 years. We are satisfied customers till two month back. I want to declare here proudly that i have paid every bill till now without any delay and asking any detail about the propagated bills to me as we, as a customer, believe idea and its associated services.
Furthermore, one of my idea number; [protected] was also equipped with unlimited internet plan for last 4 years. About two month before, we requested to change our general tariff plan to one of your respected customer executive. The executive performed the request accordingly but also disconnect our unlimited internet plan without informing to us. We, ignorantly, utilized the internet service as per our unlimited plan. After one month, we were billed of rs 3000. After enquiring about it, the customer executive told us that your internet plan was also disconnected with our request of changing the general tariff plan. Your executive suggested us to pay the partial payment till 31 march 2016 and ensured us to offer some discount after that as it is miscommunication between the customer service and the customer. We agreed and paid rs 1000/ to the next day. On the same day, the outgoing was barred. This process initiated by you embarrassed us and astonished as well. After few days, two persons visited us on behalf of your company and behave rudely. On clearing them the case, they went back. But, no one resolved the issue but delivered words in threatening way to my wife.
We never made any statement for not paying the dues but always motivated to resolve the issue as it was no mistake on our side and also, tried to remember them to make the commitment on behalf of the idea. Yesterday, one person called me on my second idea number; [protected] and threatened my wife and me for a police based initiatives. My second number is also barred after that.Instead of the resolving the problem, the company initiated such malpractices to its valuable and regular customers just to get rs 2000/. This put a lot of pressure on our mind and changed our thoughts about the idea.
So, i requested you to disconnect all my idea numbers (Mentioned above) as we don’t want to be the part of idea anymore. Also, tell me any due left on my side within 48 hrs and will be billed accordingly within next 1 hr.
It is worth to mention here that we both are government employee and i am a class-1 officer. The way of your dealing with us without our mistake is not appreciable. You have lost regular and valuable customers and we have lost the esteem company, only because of the miscommunication, misbehavior and irresponsible attitude of some persons.
With kind regards,

Dr vishal sharma
Mobile no: [protected]