[Resolved]  Idea Cellular — Misguided regarding recharge

Address:152002

R/ sir
My mob no is [protected] i received the flash message 3dec 2016 recharge 302 unlimited phone calling l/n & internet. I have checked my scheme through shopkeeper. He is told me that scheme on your mobile. & i have done my recharge. After the recharge, i have received message 400 min. & unlimited net. Sir i have not use internet. I am call customer care. He/she is told me after 48 hours u have received extra benefits. But today 5 dec 2016 time 1:45 p. M i call customer care. He is told me not extra benefits give u idea co. He is told me this message is bymistake send u
Sir i m using my three idea no.[protected], [protected], [protected], plz sort my problem, otherwise i port my mobile no. Any other co.
Thank
Kamal
M:[protected]
Was this information helpful?
No (0)
Yes (0)
Jan 8, 2017
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Dec 05, 2016
Idea Cellular Customer Care's response
Hi Kamal,

We sincerely regret the inconvenience. We will revert with an update shortly.

Regards,
Esther
Verified Support
Dec 07, 2016
Idea Cellular Customer Care's response
Hi Kamal,

As per your telecon with our customer service associate on 7th December 2016, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Suhas
Complaint comments 

Comments

Respected sir
My number is [protected] which had bill of 2400 but some how i paid this amount on wrong number [protected].
So pl do need ful about this matter nd remitt to this amount on my number.
Thankx
HIREN PARMAR
[protected]

Due to some unavoidable circumstances I could not paid the bill of idea. so we received the call from idea care executive and she used abusive language with my relative (Lady).

Below are numbers from we got call.
[protected]
[protected].

Please take serious actions against it.
Idea Cellular Customer Care's response, Dec 5, 2016
Verified Support
Hi Hrushikesh,

We regret the inconvenience caused to you. To help us serve you better, please share your Idea mobile number and the alternate contact number. You can also visit our website, www.ideacellular.com or contact 198 from your Idea mobile.

Regards,
Esther

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Idea Cellular
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    16712
    Pending
    793
    Resolved
    9871
    Idea Cellular Address
    Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
    View all Idea Cellular contact information