Idea Cellular — Mishandling of Accounts & Misbehavior of Staff

Address:

Surat, Gujarat

This is in reference to the issues that we have been facing with Idea Cellular since a year. We would want to bring to your notice, that Sahiba Ltd. has been one of the prestigious client for Idea since its inception in Gujarat. We have around 250+ connections with Idea in Gujarat and around 50 connections in Maharashtra circle, which is growing exponentially with each passing month. And after giving such good business to the company, we have been charged wrong amounts quite often, which have been agreed by Idea's designated PR to Sahiba, "Mr. Jigar Parmar", and he has always assured that he will get them reversed at the earliest, and has carried forward those amounts like forever. Also, we have been made subject to some unjustified billing as well, which we have been pressurized to pay. And above all this, the executives, Mr. Jigar Parmar, Mr. Bhavin Mehta, and Mr. Rajesh Dhawan have the audacity to give us a warning to say either pay this or we will discontinue the services, and this has not happened once or twice, but quite often on calls and mails too. We did escalate the matter of this behavior of the executives to seniors, and then they again came for a meeting, wherein Mr. Dharmendra Brahmbhatt agreed that Mr. Bhavin's behavior and attitude towards the company has been wrong and asked for an apology, convincing us to stay with idea and not migrate. Since, then we have been asking for the letter of apology from Idea, not once, twice or thrice, but numerous times on mail as well on calls, and each time Mr. Brahmbhatt assured saying, I will get it done, and that mail has never come. And adding to it, we receive an outstanding message to each of my numbers, asking them to clear the dues, stating "please pay immediately to enjoy uninterrupted services". I do not understand what kind of work culture do you promote at the organization. When such a practice, has never been done before in Idea why now. And on discussing this with Mr.Dharmendra on who got this done, he bluntly says, I have got it done. This shows highest level discourtesy towards a client. This attitude of the company is just harassing us mentally and blackmailing us with top notch attitude of lack of regard towards its prestigious client. We have started to doubt the integrity and work ethics of the company. We request you to look into the matter personally, and fetch a convincing solution to us. Regards, Yashiki +91 [protected]