Idea Cellular — Mistake & unexplained charges in bill & fraud plan activation.

Address:	Hisar, Haryana, 125001
Website:	ideacellular.com

I am customer of Idea Cellular. I have two numbers registered in my name. My numbers are [protected] & [protected]. I received bill of January 2016 with certain amounts charged which are unreasonable & unexplained. The details are as follows:-

For Mobile number [protected].
I changed Plan on 15/01/2015 from Special_Combo_299_HRR to PSB-12.5ksec 150+.
Idea Co. have charged Rs.198.29 under voice usage charges describing as Charges on Data Pack Pro-ration. The details which they are showing freebies usage are false & without details. Even My GPRS usage charges are showing zero amount charged.

For Mobile number [protected].
I changed Plan on 15/01/2015 from Special_Combo_299_HRR to PSB-12.5ksec 150+.
Idea Co. have charged Rs.198.29 under voice usage charges describing as Charges on Data Pack Pro-ration. The details which they are showing freebies usage are false & without any details.
And they also charged 650 rs. under feature charges by starting an internet plan named GPRS Core Service_SB_0_Acc_650(3G) without my permission. I had no information of plan starting and no communication for the same.

Even under rental charges calculation there is an mistake of calculating rent as per no. of days of plan usage in both the bills. I have attached both the bills for your perusal.

Please resolve these issues. Thank you very much.