[Resolved]  Idea Cellular — Misuse of my personal data call details by idea agency called my contacts

Address:Ghaziabad, Uttar Pradesh, 201009
Website:www.ideacellular.com

Hi,
I have taken a Postpaid number from Idea and immediately there was some dispute in the bill as first bill raised for 4200 after discussions with your outlet the same has been reduced cleared out for actual 1235 but after 2 months o[censored]sage again Idea has tried to over charged me

I have requested them to convert my number into prepaid, But they said it can be done after 3 months only, Now your idea store in my area has closed where I could conveniently approach and pay, I want to pay my outstanding when it can be converted into prepaid immediately, else again they start their billing and my number shall not get converted into prepaid till next billing cycle. But now Idea has crossed all limits as your one of the collection agency lady calling from Mobile No : [protected] this morning spoke to me first confirmed my address and everything, But after that surprisingly reported by some of my Friends, Relatives & in-Laws that she's been calling to them as well, Idea agency has misused my numbers from my call details of an itemized bill by making false statement that she's being calling from First Flight Courier and Some Enterprises of Connaught Place has sent me a courier so she wanted to verify my address. I have also checked with First Flight & That enterprises Connaught Place they have nothing for me to send and they said they will also file FIR for misusing their Company Name.
HOW CAN IDEA OR ITS AGENCY MISUSE COMPANIES NAME & MY CONFIDENTIAL CONTACT NUMBERS.
This is a cheap strategy & not expected from anybody calling on behalf of idea - The Aditya Birla Group and I am your customer on same number & address & not a absconding criminal to whom you have to inquire from my relatives & friends. I have never refused for the payment Just requested to convert my sim to Prepaid at the time of payment only so I can avoid over expenses. I have tried to file FIR Against them but police said it is a regular complaint to them for Idea Customers.
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Oct 26, 2016
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Sep 19, 2016
Yashwant Bharadwaj's response
Statemen 2 manth jul, aug 2016
Sep 19, 2016
Yashwant Bharadwaj's response
out going call incomeng call details
Verified Support
Sep 25, 2016
Idea Cellular Customer Care's response
Hi,

We deeply regret the inconvenience. In order to resolve the issue, we need you to provide your Idea mobile number and alternate contact details. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Regards,
Yogesh
Complaint comments 

Comments

Sir how can u send me legal notices when i was closed in august 14. and send me due money 1026 for what ???
worst case
1062 is not big amount but idea big company want pay for what ???

Idea Cellular Customer Care's response, Sep 27, 2016
Verified Support
Hi Sureel,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Regards,
Yogesh
Idea Cellular Customer Care's response, Sep 28, 2016
Verified Support
Hi Sureel,

As per your telecon with our customer service associate on 28th Sept 2016, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Yogesh
From my idea account [protected] ₹2 balance is getting deducted daily and when i call customer care they say no service is activated Please help
Idea Cellular Customer Care's response, Sep 27, 2016
Verified Support
Hi Satyam,

We understand & regret the issue with your prepaid balance. We'll contact u soon with assistance. You can also call 198 from your Idea mobile for further assistance.

Regards,
Yogesh
Idea Cellular Customer Care's response, Sep 28, 2016
Verified Support
Hi Satyam,

As per your telecon with our customer service associate on 28th Sept 2016, we wish to affirm that your concern has been acknowledged and complaint for VAS has been initiated by us, under reference number 1-79210002917 and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Yogesh
Idea Cellular Customer Care's response, Sep 30, 2016
Verified Support
Hi Satyam,

As per your recent telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Yogesh
Jul, aug.2016
Idea Cellular Customer Care's response, Sep 27, 2016
Verified Support
Hi Yashwant,

Call details require validation of your details. Thus, we request you to contact customer care by dialing 12345 from your Idea mobile or write to email desk at [email protected]. You can also visit our website, www.ideacellular.com.

Regards,
Yogesh
Sonchand dhruw

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