[Resolved]  Idea Cellular — MNP Not Activated

Address:Thiruvananthapuram, Kerala

My mobile Number:[protected] I had submitted the Form to port to Idea Kerala from the above Tata Docomo Kerala number on[protected]. I got a message on[protected] that my number will be ported at 00.41 hrs. The next morning I found out that my Docomo SIM has been deactivated and I inserted the Idea SIM. Not activated till date. I contacted the CC over email, no reply, so I sent a complaint to appellate authority, the executive there told me that the SIM number provided by the retailer differs from the one issued to me. She said she will come with a resolution, but nothing happened, and now she is not picking her phone or responding to my emails. Please do the needful. Saju Chandran [protected]
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Complaint marked as Resolved 
Thanks.. CC Executive called me and informed me that a duplicate SIM will be issued to me free of cost and thus the matter has been solved by Idea Customer Care..
Idea Cellular customer support has been notified about the posted complaint.
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Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

We request you to dial 59059 for tele-verification process & verify your details to activate your idea number. For further assistance, please contact our Idea Customer care Helpline (198).

Thanks & Regards,
Customer Care, Idea Cellular
How can I dial 59059 if I am not getting signal? The SIM is not activated. Please do that..
Please read my complaint thoroughly..
"The SIM number provided by the retailer differs from the one issued to me"
That is the problem. My SIM number is[protected] which has not been activated, and the activation has been done for a SIM with another number. Please activate my above SIM number.
Dear Customer,

As per your telecon with our customer service associate on 24th Aug 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Thanks..
The matter has been solved by Idea Customer Care..

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