[Resolved] Idea Cellular — Mobile bill discrepancy [protected]

Singhank

from Bhopal, Madhya Pradesh

Address:	Indore, Madhya Pradesh, 452010
Website:	Idea

Hi Team

I had an IDEA connection number [protected]. I had a plan of 999 which gave me 50 packs which I had used for data and voice. In month of June I changed my packs which I was told could be adjusted. However inspite of only using 6 gb of provided limit of 7 gb I was charged 16000 as outstanding. Next month my connection was closed. I am okay to pay 2 months bill which is legitimate.

I am getting calls from collections who are threatening to abuse my family members and are calling all numbers on my contact list repeatedly.

Please look into this as I am forced next to go legal.

Regards
Ankush
[protected]

Was this information helpful?

No (0)

Yes (0)

Jan 15, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Nov 30, 2016

Updated by Singhank Hi Team

I had an IDEA connection number [protected]. I had a plan of 999 which gave me 50 packs which I had used for data and voice. In month of June I changed my packs which I was told could be adjusted. However inspite of only using 6 gb of provided limit of 7 gb I was charged 16000 as outstanding. Next month my connection was closed. I am okay to pay 2 months bill which is legitimate.

I am getting calls from collections who are threatening to abuse my family members and are calling all numbers on my contact list repeatedly.

Please look into this as I am forced next to go legal.

Regards
Ankush
[protected]

Verified Support

Nov 30, 2016

Idea Cellular Customer Care's response Hi Ankush,

We regret the inconvenience. Your contact details are with us and we will get back to you soon.

Regards,
Esther

Verified Support

Dec 01, 2016

Idea Cellular Customer Care's response Hi Ankush,

As per your telecon with our customer service associate on 1st December 2016, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Regards,
Abhijit

Verified Support

Dec 10, 2016

Idea Cellular Customer Care's response Hi Ankush,

As per your recent telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Maroof