[Resolved] Idea Cellular — MOBILE NO. [protected] over bill charged for SEPT-OCT2015 | |||||
Dear Sir, My self VENKATA NARAYANA MURTHY KOTHALANKA. I am using idea cellular postpaid mobile connection bearing the number [protected]. Every month i receive bills in the range of Rupees 400 - 600 only. but this month my post paid bill generated amount of Rupees 4675.58 paise. i am not using internet on my phone but in between dates 24th sept 2015 to 28th sept 2015 they are charged 3575.64 for internet charges in my account. but i am not using the internet in my phone. at the same time i am tried to call customer care so many times for the internet charges affected in my account. but they not responded and they said every time.sir our servers are very busy and we unable to provide the details Sir please look into this matter and do the needful. i am from middle class family. i am not bearing this unauthorized charges. Your VENKATA NARAYANA MURTHY KOTHALANKA [protected] [protected] Was this information helpful? | |||||
Oct 20, 2015 Complaint marked as Resolved I got call from IDEA Cellular customer care team and they are Waived off the extra charges added in my bill. My complaint is resolved. Thank you Consumer Complaints forum and Idea customer care. Idea Cellular customer support has been notified about the posted complaint. | |||||
 4 Comments | |||||
Comments
Dear Customer,
As per your telecon with our customer service associate on 17th Oct 2015, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.
Thanks & Regards,
Customer Care, Idea Cellular
As per your telecon with our customer service associate on 17th Oct 2015, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.
Thanks & Regards,
Customer Care, Idea Cellular
My complaint is resolved. Thank you Consumer Complaints forum and Idea customer care
Dear Customer,
As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
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We understand your concern and regret the inconvenience. We have your contact details. We will get back to you soon.
Thanks & Regards,
Customer Care, Idea Cellular