Idea Cellular — Money is deducted with having call

Address:

Allahabad, Uttar Pradesh

Hi, I am quite concern on this issue as on yesterday, 2nd Feb 2016 around 8:00 to 8:15 PM I got message from the Idea that 23Rs has been deducted from my account. I was amazed because I was working on my laptop. I was not done any call on my phone. After that, I tried to customer care number but it was not coming well. Today 3rd Feb, 2015 I again call on 12345 and contact with customer care they are saying that I have call an ISD number hence money was deducted. I told them it was not so, but they are not taking it seriously. Hence I lodge a complaint on the website. I am attaching my mobile screenshot in which it was showing the call history on mobile. I know it was not a full proof evidence nor I have children who done it mistakenly. I am serious on it and saying accurately. Please let me know how it get resolved as I need my refund back. I have not raise any complain earlier nor I am fraud person. I recharge frequently and quite satisfied with the service. Please let me know what are the next step to resolve it.