[Resolved]  Idea Cellular — Ms. Josh Telecom insulted the customer

Address:

Chennai, Tamil Nadu

Hoping, this Escalation mail will give the solution of my present problem. This month 3rd Nov 2014, I have approached Ms. Josh Telecom based on our Idea customer care suggestion and placed request with them to switch over from Vodafone network to Idea network. The entire requests have been collected from me and provided the SIM card and all formalities are completed both end. From 15th onwards I started to use Idea SIM facing the problem with signal issue and every time coming out of building making my personal calls is very challenges for me for avoiding the trouble, I approach Ms. Josh Telecom and requested to suggest or provide the alternate SIM (could be reason of SIM) but they responded message stating that:-  Sir, Madam is not available now. Please call after lunch (15-Nov-2014).  Sir, Madam just now went outside. You may call 05:00 PM (15-Nov-2014).  Sir, Madam is on another call, you may call on Monday (15-Nov-2014)  On 17-Nov-14, the supervisor replied that “If you have any signal problem we cannot correct and do anything, moreover we never invite you to take idea network”  Moreover, if you are not interested to continue you may switchover to Vodafone. This is way the support person will speak to customer. Also we are not getting the phone no’s just not free of cost. These kinds of approaches losing the idea company credibility. Anyways I explained the whole thing again to this to customer care person and asked him if he can do anything. He replied with the action will be taken within 45 Hrs (communication id C[protected]. Still no response….. Again, went back to Idea customer care explained whole things again with what was the problem I faced with Ms. Josh Telecom, they provided the one more complaint id and said that will be responded within 66 hours S[protected]. I would like to place personal request to Idea to take action on Ms. Josh Telecom Customer Support member. Hopefully, you could understand the customer pain and take necessary action on them and solution. Looking forward to hear from you. Regards, Jayaraman SV