[Resolved]  Idea Cellular — My balance getting deducted for unknown reason

Dear Customer,

We regret the inconvenience caused to you. We wish to affirm that your concern has been acknowledged and complaint for wrong deduction has been initiated by us; under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

In the previous mails I have mentioned my complaint. After that i received a mail from you, in the mail it is mentioned that the mistake happened from the Idea team and also they told me that they will refund me the deducted amount. After receiving this mail I contacted idea customer care and told them that I have received mail and informed them about the content of the mail. The executive told me on[protected] at 7.41pm they will refund me the deducted amount. Yesterday the idea team tried to contact me but I was busy so that I couldn't attend the call. Yesterday evening again I contacted customer care and told about the concern then also they told me that the amount will be refunded on[protected] yesterday at 7.41 pm. I waited up to this much time but still the amount has not refunded. Today[protected] again I contacted customer care and asked about my complaint status. By hearing the reply from the executive I really feel bad on you idea team. She told me that they can’t refund the amount. Are you making fun of me?? I never see like this a fraud play before. If you are not refunding me the amount today itself I will complaint in the consumer court. I need an immediate action from your side. I need Rs.115 completely which has been deducted from me. You must do it as early as possible.

Dear Customer,

We wish to inform you that your complaint for wrong deduction has been resolved and we would like to confirm that the charges applied to you are correct as per the SMS plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

My balance has been deducted for no reason, so many times i complained to the customer care. In each time they told me they will refund me the amount. But they are not doing it then also they are saying that the complaint has been resolved!! How can it be possible?? It’s a fake play of idea team. In their website i saw many complaints same like mine. So from all these it is clear that it’s cheating. Kindly help me to get my money back.

My balance was deducted for no reason, yesterday also deducted Rs 25, now my balance is -9.6, so many times I complained to customer service. Each time they told me they will refund me the amount. But they are not doing it.I want my balance to be refunded Otherwise i will go to the consumer court.