[Resolved] Idea Cellular — My new prepaid sim has not been activated | |||||
After putting down my request for conversion from Post paid to pre-paid, i was told by one of Idea employees in a Dehradun Idea centre that i will be informed that my number is going to be de-activated and that another sim should be active within 24 hours post that. So i was called and informed that the services will be disconnected but within maximum of five minutes my other new Pre-paid sim will start working. As expected, another sim did not work. And its been 48 hours now that i am without a number plus i had to travel out of town. In Dehradun i had access to another number from which i made multiple calls to the Idea employee and she proved no good as she had no clues when my another sim would be active. Now i am in Delhi and have no access to any number and i can't begin to explain how inconvenient this experience has been for me!! I ported my number to Idea seven months back and this has been a very sad and annoying experience!! The customer support is worthless and provides contradictory and wrong information. The services are terrible and Idea has no solution for such issues which are highly essential. Tell me something...I am a female and i was travelling all alone from Dehradun to Gurgaon in a cab without my number being active!! One cannot even begin to imagine the pros and cons of this!! Would Idea be responsible for any mishap?? I wish to take Idea to the court for this despicable behavior and make sure that a women's safety is not taken for granted!! Shweta Rawat 96******63...The number, thanks to IDEA is not working!!! Was this information helpful? | |||||
Aug 27, 2016 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support May 26, 2016 Idea Cellular Customer Care's response Dear Customer, We regret the inconvenience caused to you. In order to investigate the issue, kindly provide us your Idea mobile number and alternate contact number reply with. You can also visit our website, www.ideacellular.com or contact 198 from your Idea mobile. Thanks & Regards, Customer Care, Idea Cellular Verified Support May 29, 2016 Idea Cellular Customer Care's response Dear Customer, As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline. Thanks & Regards, Customer Care, Idea Cellular | |||||
 2 Comments | |||||
Comments
My number is [protected]. Plus i do not have access to any alternate number. I can provide you a friend's number who can talk to you on my behalf. Manish- [protected].
Plus I myself cannot go to the respective idea centre as i am out of town for a month! They already have all my documents as i had been using this ported number for the past seven months!!! Either you solve this issue from your end without again asking me to visit the centre again or please do not reply at all with such impossible solutions! Your super customer care has been replying to my mails asking me to either visit the centre in Dehradun or call from my number (which as you know is not active) so how the heck can i call!!!??? I don't really need another reply from your end asking me to visit the centre again as i CANNOT!
MAMTA BADONI FROM IDEA DEHRADUN WAS INFORMED THAT I WOULD BE OUT OF TOWN FOR MORE THAN A MONTH BEFORE I SWITCHED FROM POSTPAID TO PRE AND SHE CLEARLY TOLD ME NOT TO WORRY AS MY PRESENCE WOULD NOT BE REQUIRED FOR THE SAME.
Plus I myself cannot go to the respective idea centre as i am out of town for a month! They already have all my documents as i had been using this ported number for the past seven months!!! Either you solve this issue from your end without again asking me to visit the centre again or please do not reply at all with such impossible solutions! Your super customer care has been replying to my mails asking me to either visit the centre in Dehradun or call from my number (which as you know is not active) so how the heck can i call!!!??? I don't really need another reply from your end asking me to visit the centre again as i CANNOT!
MAMTA BADONI FROM IDEA DEHRADUN WAS INFORMED THAT I WOULD BE OUT OF TOWN FOR MORE THAN A MONTH BEFORE I SWITCHED FROM POSTPAID TO PRE AND SHE CLEARLY TOLD ME NOT TO WORRY AS MY PRESENCE WOULD NOT BE REQUIRED FOR THE SAME.
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Plus I myself cannot go to the respective idea centre as i am out of town for a month! They already have all my documents as i had been using this ported number for the past seven months!!! Either you solve this issue from your end without again asking me to visit the centre again or please do not reply at all with such impossible solutions! Your super customer care has been replying to my mails asking me to either visit the centre in Dehradun or call from my number (which as you know is not active) so how the heck can i call!!!??? I don't really need another reply from your end asking me to visit the centre again as i CANNOT!
MAMTA BADONI FROM IDEA DEHRADUN WAS INFORMED THAT I WOULD BE OUT OF TOWN FOR MORE THAN A MONTH BEFORE I SWITCHED FROM POSTPAID TO PRE AND SHE CLEARLY TOLD ME NOT TO WORRY AS MY PRESENCE WOULD NOT BE REQUIRED FOR THE SAME.