[Resolved]  Idea Cellular — My Ordeal with Idea Cellular, for just SIM Activation...

I purchased an IDEA SIM with Number[protected] from a Retailer.
I received a call and verification details was provided, and the Representative confirmed over the phone that the SIM will be activated within next 24 hours. This happened on September the 4th.
I could never make or receive any calls since then.

I went back to the dealer, and he contacted Idea Customer Care - Phone Support.
They asked me to go to the nearest Idea Office.
So I went to the Office at the Below Address.
National Highway 7, Siddanthi, Hyderabad, Telangana 501218

The Representative there said that as per the Siebel Records, it shows that this number was activated on 5th Of September, but was again deactivated on 10th of September, on FC Grounds.
Now this number has been reassigned to some other customer in Kurnool.

How could this happen. I have got no intimation either about Activation or Deactivation.
I have never been able to make any calls.
And how come a number after being deactivated was re-sold in the market without completion of the usual 3 month cycle?

Anyways, the representative at the office asked me to contact the grievance team and explain my story.
I got sick of running around and told him I only wanted to make some progressive moves and not investigate into what went wrong, because by now I had already lost my number.

I asked him to give me a new SIM(any stupid number) as a gesture. At first he was reluctant.
After talking to the Manager(Mr. Naidu, Ph:[protected] and having been through lots of discussion, he agreed to provide the SIM, but asked me to again recharge it with Rs.102/-(I was already at Loss. Not to mention the time, effort & money spent for the Old SIM's Recharge and in running from pillar to post about this issue)

Now, the replacement SIM Number provided is [protected] on 20th of November.
I got a message to call 59059 on my alternate Number again for verification.
I tried a hell lot of times now, but it says that number is invalid.
What's going on with IDEA, are they serious about their business?
I don't think they are going a long way...
I have no good words for them going forward.
I haven't even started using their services and I've been through nothing less than HELL

I need my [protected] Idea Number to be activated.
ASAP

Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We request you to dial 59059 for tele-verification process & verify your details to activate your idea number. For further assistance, please contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

That is what I mentioned towards the end of my complaint.
Kindly read the entire case.


Now, the replacement SIM Number provided is [protected] on 20th of November.
I got a message to call 59059 on my alternate Number again for verification.
I tried a hell lot of times now, but it says that number is invalid.

I'm unable to connect to Idea IVR at all.
So what can you do for me now ?

Can you activate it from your end ?

I'm unable to connect to Idea 59059 IVR at all.
it says that number is invalid.

Is someone hearing me out.
Please get this resolved..