Idea Cellular — net package expires before use

Address:Kottayam, Kerala

I am Anit and my idea net setter number - [protected]. I have been using Idea pre paid services for 3 years and have been happy with their service till I recharged for last months for Rs. 249 in February 2015and April. Used only for less than 4 minutes without any downloading the amount expired. I reached out Idea customer care to know about unbilled usage and the customer care but I could not get any support. Many friends have got the same complaints and they stopped using this idea net. Expecting a positive response in this regard.
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Idea Cellular customer support has been notified about the posted complaint.
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Dear Customer,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

We regret the inconvenience caused to you. Please provide us your alternate number & inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care Idea Cellular

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