[Resolved]  Idea Cellular — Net setter issue and call forwarding issue

Address:

Jabalpur, Madhya Pradesh

Dear sir. I am old customer of Idea cellular. Want to discuss about 2 complaint to you. 1) my no. [protected], net setter ZTE 3g 21.6mbps (MF667) using from past 2 months. I am using windows 8 and the issue is when I plug in laptop it works but in 2g network. There is no setting shown to change 2g into 3g. This is already informed to your customer care many times and even gone to your local office near ambajee bazaar, gorakhpur, jabalpur, madhya pradesh and met your IT team but they ignored and not solved my issue. I am paying for 3g speed but using 2g speed, I feel this is not fair. Request to resolve the issue or make arrangement for quit and refund. 2) I am using Grand 2, samsung phone dual sim. in my idea sim call forwarding is activated and can't be diable it I try to disable message use to come { unsupported by operator } in this case your executive (idea customer care) said to format / reset your phone that I've alread done but still the issue not solved. ([protected]) Kindly suggest what to do. I can't understand why your staff is not responding me. I am disappointed from idea services. Expecting a positive response from your side. Regards:- arjun singh