[Resolved]  Idea Cellular Network — Unfair deduction from my idea main balance

Address:

Jabalpur, Madhya Pradesh, 482005

Dear Sir,

Please refer 03 x Snapshots attached herewith.
This is to inform you that an amount of Rs 15/- has been deducted from my Idea (MP & CG) account, due to coveted negligence of concerned concerned staff of Idea cellular staff, as evident from the snapshots attached.

Further, I have contacted Idea Customer Care on the same day itself (i.e. on 14/04/2016 itself at 07.45 pm & 07.50 pm respectively) and talked to 02 x Idea call center executives, but in vain. I am not satisfied with their replies.

First executive told me that the deduction has been done owing to an Internet loan taken by me. I am quite sure that i have not borrowed any such loan yet!! I have got my mob recharged with Idea Internet pack of Rs 251/- on 04/04/2016 (snapshot attached).

Meanwhile, I talked to another executive. He told me not to contact for next 04 days due to maintenance at Call center, which is unjustifiable.

Such an intention of coveted recovery from old and regular customer by a leading & reputed cellular network provider, is indecorous.

You are requested to heed to the matter concerned and direct the cited network to direct the network service provider to reimburse me the unfair deduction of Rs 15/- from my Idea main balance at the earliest please, else I shall be bound to move to some legal authority/foroum.

Thanking you in anticipation.

With regards,
Dinesh Rajbhar
506 Army Base Workshop, Jabalpur.
Mob : [protected] (Idea)