Idea Cellular — No signal found at my home uttam nagar new delhi

Address:

New Delhi, Delhi, 110059

I have to idea connection no: [protected] which I am porting from Airtel prepaid to IDEA and using Idea from last one year. The problem started once from last 3 month in my own house. Initially the network signal problem (calls getting dropped) was faced in the evening & night time only but later it started even during morning & day time also. I didn’t mind it initially as I thought may be b’c of some other reasons. But once this started happening more frequently and also my relatives started complaining that my both the numbers are not reachable, I realized that it is b’c of poor network signal. Then I took it up with the IDEA customer care and they confirmed the same and promised for some action but nothing o[censored]se. Since then I have been continuously making my complaints for poor network signal and same was checked and acknowledged by IDEA Network Team for which the solution proposed was to install the network tower in my area. The beauty here is every time IDEA closes my complaint w’o my confirmation and during the deadline they don’t even entertain any call/query related to it and ask wait until the deadline. Once enquired after deadline, they (customer care) informed that the complaint is already closed and after further probing they registered a fresh complaint. It happened three times in the last 2 months. For last 1 years, innumerable calls (outgoing & incoming) have been dropped for which also, I have been charged. Even after follow ups for more than a year now, no action has been taken. Because of call dropping issue, even I had to struggle when some of my close were trying to contact me in emergency situations. Having been troubled for so long, the worst situation created by Idea has made me to file complaint with consumer forum. Although, the time and those situations cannot be credited back, I am expecting that this problem be resolved on priority basis or else, I should be compensated for additional charges which I have incurred because of this fault. Looking for support in resolving the issue promptly.

Regards,
Anup [protected] Uttam Nagar, N Delhi