[Resolved]  Idea Cellular — Non activation of sim card

Address:

Mumbai City, Maharashtra, 421201

I lost my cell phone in Nashik on May 1, 2016. On May 2, 2016, I visited IDea Gallery at Dombivali Nex – Gen Ideal Gallary near fish market at Dombivali West. They issued sim card confirming that sim will be activated in 2 hours time. I also provided by alternate no. to them to update.

On May 3, 2016 my sim was not activated so called customer care at[protected], customer care rep said that they have received the papers, but due to some technical problem not activated the sim. And I have to lodge a complaint for the same and he did the same for me. Complaint No. is C1-[protected]. I recd message the my sim will be activate on May 5, 2016.

On May 5, 2016 I received a call from Ideal Customer Care saying I have to pay my bill and in 1 hours my sim will get activated. At 1:32 pm I cleared my bill. My phone was not activated so I called customer care May 6, 2016 they said that I have switch off the phone, remove the sim, insert it again and on the phone, I did the same twice but no luck.

May 6, 2016 I called customer care after verification he said please provide me 20 digit number on the sim for verification, I said sim is in my phone since dual sim phone and in your records it should be noted. He said then disconnect the call, check the number and call again and provide the number. And he disconnected the number.

I received a message that My sim will be activated by May 9, 2016.

On May 13, 2016, I received a call saying bill is pending and I have to clear its, since bill was on May 12, 2016, to avoid I cleared the bill generated on May 12, 2016. No sim was activated

On May 14, My office boy visited Idea Gallery and told the problem, they said they cant verify the number and as alternate number was not updated. I requested them to please do so and they assured the same and said services will be active in 2 hours.

on May 14, again I called customer care as services was not activated. they said sir please visit any gallary and ask whats the problem.

On May 15, I personally visited the gallary, he asked me for my ID proof, I submitted driving license and he filled the form. and I requested him to change my alternate number, he said ok will do. He assured that Phone will be activated by 4 hours.

on May 16, i called customer care they said that fresh sim exchange request has been taken. I said why and she said be sure sir, your sim will be activated from May 18, 2016

I dont understand that for payments they can call on alternate number, why for verification they cant call on alternate number.

Why i have been moved to Gallery very time, i have visited more than 4 times and called customer care more than 6 times.

Please HELP