[Resolved]  Idea Cellular — Not able to access internet on VPN

Address:Karnal, Haryana

I recently purchased 3G connection to access internet. I am having an issue where i am not able to access internet when i connect to VPN connection via CISCO VPN client software. when VPN is not connected then i am able to access internet. Please note that internet on VPN connection is working when i use Airtel. Please advise what could be the problem as this is affecting my office work. SIM NO:[protected] Mob No: [protected] ( Do not call on this number as this SIM is used in Dongle ). My cellphone contact:[protected].
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Aug 8, 2021
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
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Waiting for response from Idea cellular.
Dear Customer,

We have noted your concern. Please give us some time to get back to you.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

We wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

We tried contacting you on your Idea number but we couldn't reach you.Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care Idea Cellular

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