[Resolved] Idea Cellular — Not getting benefits of plan and extra charges for gprs | |||
Hi (1). I m rajiv kumar from hisar haryana. Mere pass ek idea postpaid number h [protected]. Jo maine 31 june ko liya h. Is number pe mujhe first day se problems aa rhi h. Mera idea number cug plan 900rental plan m h. Iss number ka august month ka jo bill aaya h usme 26 july se internet charges lge hua h jo ki plan se alag h. Jo internet charge lge h vo rs 750 h. Maine [protected] pe 23 july ko 1925 pe call kiya tha or balance se net nahi chalne ki service activate ki gyi thi jo msg mere pass saved h. (2). And second problem is mera bill cycle month ki 14 se 13 date ka banta h or mujhe har mahine ki 14 tarikh ko net ka benefit milna chiye jo iss mhine mujhe nhi mila or mera net ajj 23rd august ko bhi balance se chal rha h main 3-4 time idea store main contact kar chuka hun or idea care pe bhi call kar chuka hun mujhe koi solution nhi mila.. Please solve the problem Thanks Rajiv kuma[protected] Was this information helpful? | |||
May 28, 2017 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Aug 24, 2016 Idea Cellular Customer Care's response Hi Rajiv, Sincere apologies from us. We have your contact details and we will get back to you shortly. Regards, Yogesh Verified Support Aug 26, 2016 Idea Cellular Customer Care's response Hi Rajiv, We wish to affirm that your concern has been acknowledged and complaint for Billing Dispute has been initiated by us, under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline. Regards, Yogesh Verified Support Aug 30, 2016 Idea Cellular Customer Care's response Hi, We wish to affirm that your concern has been acknowledged and a complaint for billing has been initiated by us, under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline. Regards, Sagar Verified Support Sep 03, 2016 Idea Cellular Customer Care's response Hi Rajiv, As per your telecon with our customer service associate on 2nd Sep 2016, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline. Regards, Paras | |||
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