[Resolved]  Idea Cellular — Not getting benefits of plan and extra charges for gprs

Address:Hisar, Haryana, 125001

Hi
(1). I m rajiv kumar from hisar haryana. Mere pass ek idea postpaid number h [protected]. Jo maine 31 june ko liya h. Is number pe mujhe first day se problems aa rhi h. Mera idea number cug plan 900rental plan m h. Iss number ka august month ka jo bill aaya h usme 26 july se internet charges lge hua h jo ki plan se alag h. Jo internet charge lge h vo rs 750 h. Maine [protected] pe 23 july ko 1925 pe call kiya tha or balance se net nahi chalne ki service activate ki gyi thi jo msg mere pass saved h.

(2). And second problem is mera bill cycle month ki 14 se 13 date ka banta h or mujhe har mahine ki 14 tarikh ko net ka benefit milna chiye jo iss mhine mujhe nhi mila or mera net ajj 23rd august ko bhi balance se chal rha h main 3-4 time idea store main contact kar chuka hun or idea care pe bhi call kar chuka hun mujhe koi solution nhi mila..

Please solve the problem
Thanks
Rajiv kuma[protected]
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May 28, 2017
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Aug 24, 2016
Idea Cellular Customer Care's response
Hi Rajiv,

Sincere apologies from us. We have your contact details and we will get back to you shortly.

Regards,
Yogesh
Verified Support
Aug 26, 2016
Idea Cellular Customer Care's response
Hi Rajiv,

We wish to affirm that your concern has been acknowledged and complaint for Billing Dispute has been initiated by us, under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Yogesh
Aug 28, 2016
Updated by r470
Hi .
Myself rajiv
Idea meri complaint C1-[protected] par koi kaam nhi kar rha 29 august ko mera billing date h bar bar bil k regarding SMS aa rhe h .nd idea ki traf SE call kiye jaa rhe h ki agar bill pay nhi kiya to call outgoing call bar kar diye aayenge . main rajiv Kumar ye batana chata Hun ki without bill correction bill pay kase karu . nd my net also bar by company . idea is worst company. Network nd idea care hisar executive behaviour is also very bad . idea care executive not attend customer and if talking in rude way. M not satisfied with your interaction.
Thank you
Verified Support
Aug 30, 2016
Idea Cellular Customer Care's response
Hi,

We wish to affirm that your concern has been acknowledged and a complaint for billing has been initiated by us, under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline.

Regards,
Sagar
Sep 02, 2016
Updated by r470
Hi
Myself rajiv
Idea is not response properly of my complaint nd they said that ki ye Jo net k charges lage h vo bilkul fair h but Maine unko kha ki mere net charges 26 July SE lagne start hua h or Maine 23 July ko 1925 PE call karke apne balance SE Internet k charges band karwa diye the to care executive NE phn cut kar diya or unka ye reply aaya h Dear Customer, We are unable to process the Service Request C1-[protected] as this benefit is not applicable for your number
Idea meri complaint PE theek se kam nhi kar rha and unka behaviour bhi bhut hi ghatiya h .. And hisar idea k store manager Sandeep Kumar ([protected]) ko bhi main iss bare main 4-5 time bool chuka Hun but vo bhi koi jawab nhi de rhe. Thank you
Rajiv Kumar
Verified Support
Sep 03, 2016
Idea Cellular Customer Care's response
Hi Rajiv,

As per your telecon with our customer service associate on 2nd Sep 2016, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Paras
Sep 05, 2016
Updated by r470
Hi
Idea is not responding . they haven't contact me and hisar idea office store manager behaviour also very bad .I am very disappointed from idea ..
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