[Resolved]  Idea Cellular — Not Providing Nodel officer number and not transfer the call to Nodel Officer

Address:

Surat, Gujarat

Dear Sir/Madam, I had just transfer in to Idea Cellular on 17th September 2015, My plan is of 1299 + Tax per month and they are provide credit limit of Rs. 1000/- Per month. I think this are chetting with customer if he want higher plan and they just settle credit limit of 1000, second thing they not informed me before disconnect my services. when i called to customer care they told me your credit limit is 1000 so net is closed now, and i have to visit idea customer care in my city, so if i had added plan of 1299+ then how they provide lower credit limit then that. third thing they are not providing nodel officer number, they told me that they dont have. without nodel officer how can they run services. why they are not providing number of his office. and cellular company why they not allow to his customer to call to nodel officer they revert that they have only mail id. this is clear clear customers harassment, i just switch from another company because of good tarriff plan. i never face a credit limt issues before and they have to update me on this. atlest they have to set credit limit on above my basic plan. if they want they can demand deposit amount but without information they can not disconnect phone service. even they are not transfer phone to a senior officer. Please rise my query on top authority. Thank you. Parimal Kananee [protected]