[Resolved]  Idea Cellular — Oneplus three - amazon idea double data offer

Address:

Thiruvananthapuram, Kerala, 695581

From the last 45 days i am waiting for idea customer care to activate the double data offer. Till now no response from idea customer care. As per idea recommendation i have submitted scanned copies of purchase invoice, imei number etc, still no action. Escalated to idea appellate kerala, but no use.

I have called 5 or 6 time to idea customer care, nobody knows about this offer, also putting the call to long wait and gives some wrong information. Note that idea is charging us for these calls and making money by putting us into long wait.
Idea customer care has no idea on the business and promotional programs they are engaged into.

Lot of service request behalf of this (C1-[protected], c1-[protected], c1-[protected], c1-[protected]...) i dont know which one is the active one, even if i mention the previous service request, idea customer care opening new service request and closing automatically. Making confusion) and funny thing is, in none of these calls i am prompted for the feedback rating

Customer care and appellate total crap.