[Resolved]  Idea Cellular — Outgoing calls are stopped even after payment

Address:

Hyderabad, Andhra Pradesh

I am Thanniru Naresh and holding 2 idea post paid numbers ([protected] & [protected]). Paid the August billed amount on 16-Sep through Idea website. But payment details are updated to one of my number ([protected]) in idea systems. Due to this I am not able to make calls from [protected]. Payment Transaction Number: MICI[protected] I have called customer care and they have logged a complaint against this issue. But, they are saying they need maximum of 5 days to resolve this. Could you please help me on this. I have couple of questions to you: 1) Why there were no messages/email to me when I didn’t make the amount ? 2) Why you need 5 working days to enable the outgoing calls even after payment? 3) Can you train your support guys to provide better support to customers? 4) Is someone look at the emails send to '[protected]@idea.adityabirla.com' ? 5) Is someone listen the responses given to the customers by your support guys? I had horrible experiences with them. a. Application is down call after 1 hour b. Will forward the call to supervisor and no one picks there even after 10 mins