Idea Cellular — over billing too much

Address:

Raipur, Chhattisgarh

am very old User of idea postpaid from last six year am using idea postpaid we are using 5 idea postpaid in my family all are using idea postpaid but now a days they started cheating & looting us. I am using idea my plan am getting 5.5 Gb 3G data on my plan when it finished I called idea Coustoumer care to extend my data I asked representative can I add my 3G data from my calling and sms packs she told me sure u can then I told to reduce my calling & sms packs and add it to my 3G data she said ok sir within hour it will add am not sure she told me anything abt pro data charges And if she told me she has to describe me what is prodata I heard this word first time when I shaw my monthly bill 9k it's 999 Rs plan I called so many times to them they replied its pro rata basis charges fhow an enduser know what is pro rata They should clear it that it will charge too much I don't know abt that and I used my 3G data and can u believe I got bill of 9k instead of 999 10 times higher am thinking to move to consumer forum cuz they are calling frequently to pay bill how can I pay 10 times higher amount they are just looting innocent people's with new words like pro rata pls resolve my problem am already too much irritated with this My number is [protected]