Idea Cellular — Over charging for internet usage .

Address:

Pune, Maharashtra

Hi, I have a Idea Netsetter (No [protected]) which i have been using for last 6-8 months . I have subscribe to the plan which gives 5GB per month Rs 800 or so. I was over charged for Rs 1200 for the month of August and had register my complaint with IDEA customer care the minute i got the Bill . since i had kept consistent with the plan and my usage was limited to around 2-3 GB per month i was surprise to find a bill of Rs 2000 on my name . After discussing with the customer care and finding that they cannot do anything about it i have sent repeated Grevience mail to idea email id ([protected]@idea.adityabirla.com) on 18th September 2014 which i got from their CC . All the time i only got their email response asking me for My details without resolving my Issue .this mails were sent to the Idea till 29th September 2014 . On 29th i had a telephonic conversation and had assure him that i will only pay for only the data that i have used that is Rs 850 for which the request was still under consideration . Even as this mail chain was going on My Internet was barred and i was not able to used my Internet . and i left the matter to that . as i was still in contact with Idea CC for the reduction of the extra charges . i again got the bill of Rs 3565 even when the Internet was blocked by them for non payment of the charges . On futher enquiry i was told that the new charges are because incoming were not blocked by Idea on the device and the month charge would continue even after the internet was blocked (i failed to undurstand the concept of incoming in a internet device ) . still i assure him that i will only pay for what i have used if they dropped the extra charges . the agent at the other end was unable to do so .and told me that i have to pay the whole charge and they cant give me in writing or whtsoever . Today i got the msg from idea to attend concilation at pune court . Please advice and take up the matter with relevent authorities . Regards, Prashant .